Last Updated: November 2025
Kapoor Moving Services (“KMS Ontario,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://kmsontario.ca/ or use our moving services.
We follow the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws
1. About Us
Business Legal Name: Kapoor Moving Services
Website: https://kmsontario.ca
Email: move@kmsontario.ca
Phone: 705-220-0959
Location: Ontario, Canada
We provide professional moving and packing services across the Greater Toronto Area (GTA), Durham Region, and Cobourg and collect information to deliver, improve, and manage our services effectively.
2. Information We Collect
We collect the following types of personal information:
A. Information You Provide
When you interact with our website or contact us:
- Full Name
- Email Address
- Phone Number
- Pickup Address
- Delivery Address
- Messages / Notes in contact forms
- Any additional moving-related details you provide voluntarily
B. Automatically Collected Information
Through cookies, analytics, and tracking tools:
- IP Address
- Device Type
- Browser Type
- Location (approximate)
- Pages viewed
- Time spent on website
- Behaviour analytics
C. Marketing & Tracking Tools
We use:
- Google Analytics
- Google Search Console
- Google Ads
- Facebook Pixel
- Hotjar
- CRM (HubSpot/Zoho)
- Email marketing tools (Mailchimp or similar)
These tools may track:
- User behaviour
- Conversions
- Traffic sources
- Interests for remarketing
- Engagement with emails
3. How We Use Your Information
We use your personal information for:
A. Service Delivery
- To contact you for moving quotes
- To schedule and confirm moving services
- To answer your inquiries
- To provide customer support
B. Marketing & Communication
- To send updates, promotions, and offers
- To send newsletters (only if you subscribe)
- To show remarketing ads on Google or Facebook
C. Website Optimization
- Improving website experience
- Understanding user behaviour
- Running analytics and performance tracking
D. Business Operations
- Maintaining CRM records
- Securing our services
- Auditing and improving internal processes
4. Payment Information
We accept payments online (e.g., through Stripe/PayPal/online gateways).
We DO NOT store or directly process your full credit card details.
Payments are securely handled by third-party payment processors following PCI-DSS compliance.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Track analytics
- Run remarketing campaigns
- Personalize content
ou can disable cookies anytime through your browser settings.
6. Sharing of Personal Information
We DO NOT sell or share your information with unrelated third parties.
We may share data ONLY with:
✔ Marketing platforms
(Google, Facebook, Hotjar)
✔ CRM systems
(e.g., HubSpot, Zoho)
✔ Email marketing tools
(e.g., Mailchimp)
These providers help us operate our business and are bound by their own privacy and security policies.
We never share data with:
- real estate partners
- outside businesses unrelated to KMS Ontario
- any party for resale or misuse
7. Data Storage & Security
Your data is securely stored in:
- Canada-based servers
- Reputable third-party platforms (Google, hosting providers, CRM systems)
We use security measures such as:
- SSL encryption
- Secure servers
- Limited access protocols
- Regular monitoring
However, no method of transmission is 100% secure. We take all reasonable steps to protect your data.
8. Your Rights Under Canadian Law (PIPEDA)
You have the right to:
✔ Access your personal data
✔ Correct inaccurate information
✔ Withdraw consent for marketing
✔ Request deletion of your data
✔ Know how your data is used
To exercise your rights, email us at: move@kmsontario.ca
9. Data Retention
We retain your information only as long as:
- Necessary to provide services
- Required for legal, tax, or business purposes
- You maintain your consent
You can request deletion anytime.
10. Children’s Privacy
Our website is not intended for children under 18.
We do not knowingly collect information from minors.
If data is collected accidentally, we will promptly delete it.
11. Third-Party Links
Our website may contain external links.
We are not responsible for the privacy practices of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy when required.
The “Last Updated” date will be revised accordingly.
Continued use of our website means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact:
📧 move@kmsontario.ca
📞 705-220-0959
🌐 https://kmsontario.ca/
